Waste Clearance Shoreditch Privacy Policy

This Privacy Policy explains how Waste Clearance Shoreditch collects, uses, stores and protects personal data relating to our customers and prospective customers in the Shoreditch area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all services provided by Waste Clearance Shoreditch and to all customers and enquiries within our service area.

Who We Are

Waste Clearance Shoreditch is a local waste collection and clearance service operating in and around the Shoreditch area. For the purposes of data protection law, we act as the data controller in relation to the personal data we collect about our customers and prospective customers.

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details provided on our usual communication channels.

Personal Data We Collect

We collect and process personal data that is necessary to provide our services, manage our business, and comply with our legal obligations. The personal data we may collect includes:

Contact details such as your name, address, property access details, telephone number and email address.

Service information such as the type of waste clearance service requested, property type, service frequency, booking details, and service notes relevant to completing your clearance safely and efficiently.

Communication records such as emails, messages, notes of telephone calls, and any feedback or complaints you provide.

Billing and payment details such as invoice address, payment status and payment method. Payment card details are handled by our payment processors and are not stored by us in full.

Technical and usage data such as information about how you contact us online, including device and browser information and basic usage statistics, where this is necessary for security and service improvement.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote, make a booking, arrange a collection, sign up for ongoing services, or communicate with us by phone, email or other communication channels.

We may also receive your details if someone else makes a booking or enquiry on your behalf, or where we are engaged as a subcontractor and your details are provided by a main contractor solely to deliver the service.

Purposes and Lawful Basis for Processing

We process your personal data only when we have a lawful basis to do so. The main purposes and lawful bases are as follows:

To provide waste clearance and related services. We use your contact and service information to give quotes, schedule and carry out collections, and manage your bookings. The lawful basis is performance of a contract or taking steps at your request prior to entering into a contract.

To manage customer accounts and payments. We process billing details to issue invoices, collect payments and manage any refunds or disputes. The lawful basis is performance of a contract and our legitimate interests in running our business.

To communicate with you about your service. We use your contact details to send confirmations, service updates, changes to terms and important notices. The lawful basis is performance of a contract and our legitimate interests in providing good customer service.

To meet legal and regulatory obligations. We may process your data to comply with tax, accounting, environmental and other legal requirements. The lawful basis is compliance with a legal obligation.

To improve and protect our services. We may use technical, usage and feedback data to monitor service quality, address issues and improve security. The lawful basis is our legitimate interests in operating and improving our services.

Marketing communications. We may occasionally send you information about similar services that we believe may be of interest to you. The lawful basis is our legitimate interests in promoting our services, unless local law requires consent, in which case we will only send such communications with your consent. You can opt out of marketing at any time.

Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected or to meet legal, accounting or reporting requirements.

Service and contact records are generally kept for up to six years after our last interaction with you. This period allows us to respond to queries, handle any legal claims and meet our tax and accounting obligations.

Marketing contact details are kept until you opt out of receiving marketing communications, or until we determine they are no longer up to date or relevant.

Where personal data is no longer required, we will securely delete or anonymise it so that you can no longer be identified.

Data Sharing and Processors

We do not sell your personal data. We may share your data with trusted third parties where necessary for the purposes described in this Privacy Policy.

Processors are third parties who process personal data on our behalf and act only on our instructions. Typical categories of processors we may use include:

IT and hosting providers that support our websites, booking systems and email services.

Payment service providers that securely process card or electronic payments.

Accountants or bookkeeping services for invoicing and financial management.

Communication tools that help us manage customer messages and notifications.

Where we use processors, we require them to keep your data secure and to process it only in accordance with our instructions and applicable data protection law.

We may also need to share data with professional advisers, law enforcement, regulators or insurers where required to comply with legal obligations, protect our rights or respond to legal claims.

International Transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place before transferring personal data. These may include using countries that have been deemed to provide an adequate level of protection, or using standard contractual clauses approved by relevant authorities.

Security of Your Data

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, accidental loss, misuse or disclosure. Measures may include restricted access to systems, use of passwords and encryption where appropriate, staff awareness and secure disposal of records.

While we work to protect your data, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security but we continually review and improve our measures.

Your Data Protection Rights

As an individual in the Shoreditch area using Waste Clearance Shoreditch services, you have a number of rights in relation to your personal data under UK data protection law. These include:

The right of access. You can request a copy of the personal data we hold about you and information about how we process it.

The right to rectification. You can ask us to correct or complete personal data that is inaccurate or incomplete.

The right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no other legal basis to retain it.

The right to restrict processing. You can ask us to limit how we use your data in certain situations, for example while we consider a request for correction.

The right to object. You can object to our processing of your personal data where we rely on legitimate interests as the lawful basis, including for direct marketing. We will stop processing unless we have compelling legitimate grounds or a legal requirement to continue.

The right to data portability. In some circumstances, you can request that we provide your personal data in a structured, commonly used and machine readable format and that we transmit it to another controller where technically feasible.

To exercise any of these rights, please contact us using our usual contact details and clearly describe your request. We may need to verify your identity before acting on your request. We aim to respond within one month, or within the period allowed by law.

Complaints

If you are concerned about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to make a complaint to the Information Commissioners Office or to another relevant supervisory authority if you believe your data protection rights have been infringed.

Scope and Updates to This Policy

This Privacy Policy applies to all Waste Clearance Shoreditch customers and prospective customers within our service area, including those who contact us for quotes, one off clearances or ongoing services.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection guidance. When we make significant changes, we will take reasonable steps to inform you, for example by updating the version made available through our usual communication channels.

You should review this Privacy Policy periodically to stay informed about how we protect your personal data and your rights in relation to it.